To receive remote support, we are currently supporting the use of Simple Desktop by Moog Software. Using it is as easy as following a few simple instructions.
- Download the software by obtaining the latest password from our technical staff and then clicking the link to the proper version for your computer.
- Download Simple Desktop for Windows
- Download Simple Desktop for MacOS & Linux
- The non-Windows version may require you to download and install the Java virtual machine for your system - MacOS already has the Java virtual machine. If required, you can download the software from Java.com.
- You will be prompted if you want to run or save this software. Click 'Run'.
- The software takes only a minute or two to download. Once it completes, you will be presented with the license agreement. Read through the agreement and then click 'I Agree'.
- After the program installs, it will ask you if you would like to run this software every time your computer starts up. Click 'No'.
. - Now you just need to click on Start -> Programs -> SimpleDesktop -> Connect to Remote Help
- The program will start up and the following dialogue will appear. At this point, you will need to contact us for our IP and port number which you will enter in the box.
- Sit back and relax!
